Become a Client

TRANSPARENCY

Corrections policy

This is Conxept’s corrections policy. When we get something wrong in what we publish, we fix it in the open and say what changed. Silent edits are how trust quietly leaks away, so we do the opposite.

Why our corrections policy is public

Everyone gets things wrong sometimes. What separates a source you can trust from one you cannot is what happens next. We would rather show you a correction than pretend the error never happened. Fixing quietly and hoping no one noticed is not honesty, it is hoping to get away with it.

What counts as a correction

Not every change is a correction. We draw the line like this:

  • Correction. A factual error: a wrong number, name, date, or claim. We always mark these.
  • Clarification. The facts were right but the wording could mislead. We reword it and note the change where it matters.
  • Update. New information has changed the picture since we published. We add it and date it.
  • Minor fix. A typo or a broken link with no effect on meaning. We fix these without a note.

How to report an error

If you spot something wrong in anything we have published, tell us. You do not need to be a client.

  • Email [corrections@conxept.com].
  • Or use the form on our contact page.

Point us to the piece and to what you think is wrong, and we will take it from there.

How we respond

  • We acknowledge your report within [X business days].
  • We check it against the source. If you are right, we fix it. If we are not sure, we tell you what we found.
  • We reply, and where we changed something, we tell you what changed.

How we mark a correction

When we correct or clarify something, we add a short note to the piece itself: what changed and the date. Significant corrections stay visible at the foot of the article. We do not remove the record of a change just because it looks tidier without it.

What we will not do

The policy is as much about what we refuse to do:

  • Rewrite a published claim silently and act as though it was always there.
  • Delete a piece to bury an error instead of correcting it.
  • Call a factual error a matter of opinion to avoid fixing it.

Who owns this

[Name the person or role responsible for corrections at Conxept.] This corrections policy applies to everything we publish under the Conxept name. If you think we have not handled a correction properly, email [hello@conxept.com].